Managed IT

Proactive support. Predictable costs. Zero drama.

Tier 1 & 2 Tech Support
Get instant access to our service desk, made up of experienced technicians ready to help you get back to work as soon as possible.
Patch Management
Automated, scheduled updates across OS, apps, and firmware—tested first to reduce risk and close vulnerabilities fast.
Uptime Monitoring & Response
Synthetic and live health checks with alerting, escalation, and post-incident reviews to harden reliability over time.
Vulnerability Maintenance
Ongoing vulnerability discovery, validation, and patch orchestration to cut exposure and maintain compliance.
Best Practice Services
From configuration baselines to change control, we operationalize what “right” looks like—and keep it consistent.
  • 15min
    average first response

    We acknowledge and triage new tickets fast, keeping users informed within minutes. It’s our baseline SLA, not our ceiling.
  • <2%
    least-privilege drift

    Access reviews and policy baselines keep permissions tight. Outliers get flagged and fixed.
  • <72hrs
    to deploy critical patches

    When vendors flag urgent fixes, we move. Priority-based rollouts hit the highest-risk systems first.

What can you expect when you partner with us for your IT support and management?

Armory5’s Managed IT (MSP) is the steady backbone for day-to-day operations—Tier 1–2 help desk, disciplined patching, uptime monitoring with runbook response, vulnerability maintenance, and best-practice baselines. We target a 30-minute first response and resolve most issues on the first touch. Patching is staged and scheduled to minimize disruption, while critical fixes move fast with clear communication. Continuous health checks surface problems early so our engineers can act before users feel pain.

You’ll see the results in monthly reports and vCIO check-ins that keep plans practical and predictable. Start with this core coverage today and layer on our MSSP (SOC/NOC and threat hunting) whenever you’re ready.

Questions

Answers to some common questions we receive.

Tech Support-2
  • Tier 1–2 help desk, patch management, uptime monitoring/response, vulnerability maintenance, and best-practice alignment—plus monthly reporting and vCTO check-ins.
  • Typical targets: P1 within 30 minutes, P2 within 4 hours, P3 same business day. We’ll codify SLAs in your agreement.
  • We stage, test, and schedule outside peak hours. Emergency security patches can go sooner with your approval.
  • Absolutely. We co-manage: you keep what you like, we cover the rest (after-hours, patching, escalations, projects).

Ready to get started?